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Service Center Technician

Overview
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
Primary Function Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Typical activities include: Event Management Service Request Fulfillment Incident Management Problem Management Access Provisioning Continual Service Improvement.
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Education: Completion of specific vocational training
Experience: Additional Requirements Call center experience Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices). Ability to troubleshoot and resolve technical support questions of customers. Knowledge of networking, internal applications, voice and data communications. Knowledge of standard business desktop software and hardware. Familiarity with web tools and technology. Understanding of network issues. Experience with PC or client/server platform experience. Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare). Experience in working with customers. Competency in problem management skills. Good communication skills, both verbal and written.
PREFER minimum of two (2) years of experience
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care €“ that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
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