Patient Svc Representative - Eye Clinic
Part Time, Day ShiftOur mission is clearWe bring to life a healing ministry through our compassionate care and exceptional serviceAt Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heartJoin us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work.
Overview:
Performs all secretarial duties for physicians officeAssists with special projects as neededReporting Office Administrator of the physicians practicePerforms duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
1 Safety/Risk ManagementaHandles and maintains all files, reports and fiscal data in a confidential manner; processes records requests.
bKeeps work areas neat and clean.
2 Coordination of ServicesaEnters registration into the computer within 24 hours.
bProcess dictation accurately and in a timely manner.
cResponsibly mails patient documentation to physicians and others as authorized.
3 Complex AspectsaScreens phone calls and answers questions; prioritizes and relay phone messages.
bOffers additional assistance before concluding an interaction.
cObtains insurance pre-certification when necessary; is able to answer questionsregarding insurance eligibility.
dKeeps accurate monthly logs and statistics as directed.
eCompletes charge audits when requested.
fCompletes special projects specific to job.
4 Primary AspectsaSchedules patient appointments in a timely and efficient manner.
bSeeks assistance from others when scheduling difficulties occur.
cNotifies supervisor for greater than 2 day scheduling turn-around.
dProvides physicians with daily copy of schedule and updates physician when changes occur.
eResponds to identified/expressed need in a prompt and courteous manner.
fPicks-up and distributes mail expediently and appropriately; maintains strict confidentiality.
gObtains complete registration information for new patients.
hProcesses all accounts payable in a timely manner.
iMaintains files and records in an organized fashion and keeps information current.
jProcesses typing projects including meeting minutes accurately and in a timely manner.
kMaintains inventory of office supplies.
lPresents neat and clean appearance, appropriate for professional health care environment in accordance with hospital and specific policy.
5 Communication ManagementaMaintains open communication with physicians at all times.
bAcknowledges individuals in a prompt and courteous manner, making them feel welcome to the physicans officeCommunications are courteous, utilizing appropriate statements in a pleasant tone of voice.
dFocuses attention and communication on the individual being served.
eDemonstrates congruency between verbal and nonverbal communication.
6 TechnologyaUnderstand applications and effectively uses hospital and department computer system.
bEnters, saves, prints and retrieves information from systems.
cMaintains the printer for proper working orderLoads different forms for different department activity reports.
dUses designated equipment effectively, skillfully, and efficientlyRequestsmaintenance as needed.
Qualifications:
MINIMUM REQUIRED Education:
High school diploma or equivalent required.
Licensure:
Experience:
Minimum of 1 year medical clerical experience required.
Other skills & knowledge:
(skills, knowledge, abilities)Proficiency in computers, Microsoft Office and dictating equipment requiredExcellent customer service skills requiredStrong oral and written communication skills required and must be able to interact with customers of all agesMust be able to deal with all customers in a tactful and pleasant mannerMust have typing skill of 55-60 wpmMust know medical terminology.
Physical Requirements:
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
We Offer Great
Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough onesYou will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative proceduresWe're expanding to help our communities growJoin us and be a part of it all.
What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with usHaving a positive outlook and a strong sense of advocacy is in perfect step with our mission and visionWe're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitmentIf that sounds like a good fit for you, we encourage you to apply.
Recommended Skills Accounts Payable Auditing Courtesy Customer Service Medical Terminology Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r8g56fs5y0g3lhb24', 'ExternalApply-j3r8g56fs5y0g3lhb24'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Overview:
Performs all secretarial duties for physicians officeAssists with special projects as neededReporting Office Administrator of the physicians practicePerforms duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
1 Safety/Risk ManagementaHandles and maintains all files, reports and fiscal data in a confidential manner; processes records requests.
bKeeps work areas neat and clean.
2 Coordination of ServicesaEnters registration into the computer within 24 hours.
bProcess dictation accurately and in a timely manner.
cResponsibly mails patient documentation to physicians and others as authorized.
3 Complex AspectsaScreens phone calls and answers questions; prioritizes and relay phone messages.
bOffers additional assistance before concluding an interaction.
cObtains insurance pre-certification when necessary; is able to answer questionsregarding insurance eligibility.
dKeeps accurate monthly logs and statistics as directed.
eCompletes charge audits when requested.
fCompletes special projects specific to job.
4 Primary AspectsaSchedules patient appointments in a timely and efficient manner.
bSeeks assistance from others when scheduling difficulties occur.
cNotifies supervisor for greater than 2 day scheduling turn-around.
dProvides physicians with daily copy of schedule and updates physician when changes occur.
eResponds to identified/expressed need in a prompt and courteous manner.
fPicks-up and distributes mail expediently and appropriately; maintains strict confidentiality.
gObtains complete registration information for new patients.
hProcesses all accounts payable in a timely manner.
iMaintains files and records in an organized fashion and keeps information current.
jProcesses typing projects including meeting minutes accurately and in a timely manner.
kMaintains inventory of office supplies.
lPresents neat and clean appearance, appropriate for professional health care environment in accordance with hospital and specific policy.
5 Communication ManagementaMaintains open communication with physicians at all times.
bAcknowledges individuals in a prompt and courteous manner, making them feel welcome to the physicans officeCommunications are courteous, utilizing appropriate statements in a pleasant tone of voice.
dFocuses attention and communication on the individual being served.
eDemonstrates congruency between verbal and nonverbal communication.
6 TechnologyaUnderstand applications and effectively uses hospital and department computer system.
bEnters, saves, prints and retrieves information from systems.
cMaintains the printer for proper working orderLoads different forms for different department activity reports.
dUses designated equipment effectively, skillfully, and efficientlyRequestsmaintenance as needed.
Qualifications:
MINIMUM REQUIRED Education:
High school diploma or equivalent required.
Licensure:
Experience:
Minimum of 1 year medical clerical experience required.
Other skills & knowledge:
(skills, knowledge, abilities)Proficiency in computers, Microsoft Office and dictating equipment requiredExcellent customer service skills requiredStrong oral and written communication skills required and must be able to interact with customers of all agesMust be able to deal with all customers in a tactful and pleasant mannerMust have typing skill of 55-60 wpmMust know medical terminology.
Physical Requirements:
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
We Offer Great
Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough onesYou will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative proceduresWe're expanding to help our communities growJoin us and be a part of it all.
What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with usHaving a positive outlook and a strong sense of advocacy is in perfect step with our mission and visionWe're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitmentIf that sounds like a good fit for you, we encourage you to apply.
Recommended Skills Accounts Payable Auditing Courtesy Customer Service Medical Terminology Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r8g56fs5y0g3lhb24', 'ExternalApply-j3r8g56fs5y0g3lhb24'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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